FAQ

VIP transfer is a luxury, personalized transfer service. With VIP transfers, you can choose your vehicle, specify the date and time in advance, and make a reservation. GoGoist offers you the opportunity to travel from one location to another in fully equipped and comfortable VIP vehicles. Primarily preferred for airport transfers, VIP transfers are now also being used for special events such as business meetings, trade shows, and invitations. GoGoist operates 24/7 to provide high-quality service with its two different vehicle segments (Minivan and VIP minivan).

Booking a VIP transfer service with GoGoist is very easy. You can get 24/7 transfer service and easily complete your reservation. Online reservations must be made at least 2 hours in advance. You need to fill out the reservation form on our homepage with the necessary information. After entering your vehicle selection, route information, date, time and number of passengers, click the "Make Reservation" button. On the next page, you can review your reservation information (approximate price, distance in kilometers, estimated time). You can create your reservation by entering the reservation person information, passenger information, your message if any, and any extra features you want to select, then choosing the payment option. After entering the information and confirming, a VIP vehicle with the desired features will be assigned to you and you will be informed via WhatsApp.

Our expert team will be waiting for you at the Istanbul Airport or Sabiha Gökçen Airport terminal exit with a personalized welcome service. If you experience any problems at the meeting point, you can get 24/7 support by calling +90 545 456 22 79 and our team will contact you.

Please inform us of the situation by calling our call center at +90 545 456 22 79. Our driver will check the vehicle and then we will get back to you to resolve the issue as soon as possible.

You must specify your request for a baby seat during the booking process. If you indicate this in your transfer request made at least 2 hours in advance (depending on the number of people), a baby seat will be provided. Baby seats are an extra option and are subject to an additional charge upon request.

Carrying flammable liquids, odor-producing substances, chemicals, explosives, and weapons is prohibited by law. In addition, information regarding excess baggage must be provided during booking. You must also specify items such as strollers, bicycles, golf equipment, or skis during your reservation.

You can cancel or change your reservation at least 3 hours before your transfer. If a different route is chosen upon your request, you will be informed of the price adjustment.

You can use pet carriers for your transfers and tours with your pet. For more detailed information on this topic, please contact us.

Yes, in addition to providing services throughout the city, we also offer intercity transfer and tour services. Please contact us for more detailed information.

Like our agency, you also have mandatory travel insurance. We have D2 certificates and mandatory passenger insurance for every vehicle.

Yes, we offer tour services. Our tours are generally conducted on customized routes or standard tour plans. You can get detailed information about our tours within Istanbul or between cities from our call center. +90 545 456 22 79