{"id":9395,"date":"2026-01-30T16:07:27","date_gmt":"2026-01-30T16:07:27","guid":{"rendered":"https:\/\/gogoist.com\/?page_id=9395"},"modified":"2026-01-30T16:10:28","modified_gmt":"2026-01-30T16:10:28","slug":"iptal-ve-iade-politikasi","status":"publish","type":"page","link":"https:\/\/gogoist.com\/en\/iptal-ve-iade-politikasi\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9395\" class=\"elementor elementor-9395\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ba72c e-flex e-con-boxed e-con e-parent\" data-id=\"c3ba72c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c73d6 elementor-widget elementor-widget-heading\" data-id=\"97c73d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reservation Cancellation and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37d6413 elementor-widget elementor-widget-text-editor\" data-id=\"37d6413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"365\" data-end=\"656\">This policy governs the cancellation, modification, and refund processes for VIP Transfer reservations made through gogoist.com. The pick-up and arrival points, dates\/times selected during reservation creation, and the total price calculated by the system constitute the basis of the service.<\/p><hr data-start=\"658\" data-end=\"661\" \/><h4 data-start=\"663\" data-end=\"703\">1) Quality of Service and Pricing<\/h4><p data-start=\"704\" data-end=\"1030\">Pricing on gogoist.com is automatically generated based on distance (km) calculated using the Google Maps API and relevant service parameters, according to the pick-up and arrival locations selected by the user. Therefore, booking is a service that requires operational preparation and is planned for a specific date and time.<\/p><hr data-start=\"1032\" data-end=\"1035\" \/><h4 data-start=\"1037\" data-end=\"1057\">2) Free Cancellation<\/h4><p data-start=\"1058\" data-end=\"1187\">For cancellations made at least 24 hours before the reservation start time, the fee charged will be refunded in full.<\/p><hr data-start=\"1189\" data-end=\"1192\" \/><h4 data-start=\"1194\" data-end=\"1229\">3) Cancellation Less Than 24 Hours Before Departure<\/h4><p data-start=\"1230\" data-end=\"1374\">For cancellations made less than 24 hours before the transfer time, no refunds will be given due to operational planning and vehicle\/driver allocation requirements.<\/p><p data-start=\"1230\" data-end=\"1374\">Note: Special circumstances (e.g., force majeure) may be considered; however, the decision to issue a refund rests solely with the Seller.<\/p><hr data-start=\"1490\" data-end=\"1493\" \/><h4 data-start=\"1495\" data-end=\"1534\">4) No-Show (Absence\/Unreachability)<\/h4><p data-start=\"1535\" data-end=\"1611\">The reservation will be considered a no-show and no refund will be given in the following cases:<\/p><ul data-start=\"1612\" data-end=\"1799\"><li data-start=\"1612\" data-end=\"1661\"><p data-start=\"1614\" data-end=\"1661\">The customer is not present at the appointed time,<\/p><\/li><li data-start=\"1662\" data-end=\"1712\"><p data-start=\"1664\" data-end=\"1712\">The customer cannot be reached by phone\/email,<\/p><\/li><li data-start=\"1713\" data-end=\"1799\"><p data-start=\"1715\" data-end=\"1799\">The transfer could not be completed due to incorrect\/incomplete information about the receiving point.<\/p><\/li><\/ul><hr data-start=\"1801\" data-end=\"1804\" \/><h4 data-start=\"1806\" data-end=\"1857\">5) Reservation Change (Date\/Time\/Location)<\/h4><p data-start=\"1858\" data-end=\"1943\">Reservation change requests are evaluated subject to operational availability.<\/p><ul data-start=\"1945\" data-end=\"2196\"><li data-start=\"1945\" data-end=\"2051\"><p data-start=\"1947\" data-end=\"2051\">Change requests made up to 24 hours in advance will be implemented free of charge, wherever possible.<\/p><\/li><li data-start=\"2052\" data-end=\"2196\"><p data-start=\"2054\" data-end=\"2196\">Changes made less than 24 hours in advance may incur additional charges or be rejected, as they could affect planning and distance.<\/p><\/li><\/ul><h4 data-start=\"2198\" data-end=\"2237\">Location Change and Price Difference<\/h4><p data-start=\"2238\" data-end=\"2318\">The fare will be recalculated if the pickup\/departure location changes, as the distance in kilometers will also change.<\/p><ul data-start=\"2319\" data-end=\"2443\"><li data-start=\"2319\" data-end=\"2374\"><p data-start=\"2321\" data-end=\"2374\">If the new fee is higher than the old fee, the difference will be charged.<\/p><\/li><li data-start=\"2375\" data-end=\"2443\"><p data-start=\"2377\" data-end=\"2443\">If the new fee is lower, a refund of the difference may be issued under appropriate conditions.<\/p><\/li><\/ul><hr data-start=\"2445\" data-end=\"2448\" \/><h4 data-start=\"2450\" data-end=\"2479\">6) Cancellation by Seller<\/h4><p data-start=\"2480\" data-end=\"2603\">The Seller may cancel the reservation in cases such as vehicle breakdown, traffic\/operational necessities, security or force majeure events.<\/p><p data-start=\"2605\" data-end=\"2625\">In this case, to the Buyer:<\/p><ul data-start=\"2626\" data-end=\"2721\"><li data-start=\"2626\" data-end=\"2663\"><p data-start=\"2628\" data-end=\"2663\">The full amount will be refunded or<\/p><\/li><li data-start=\"2664\" data-end=\"2721\"><p data-start=\"2666\" data-end=\"2721\">Alternative dates\/times\/vehicles can be suggested upon request.<\/p><\/li><\/ul><hr data-start=\"2723\" data-end=\"2726\" \/><h4 data-start=\"2728\" data-end=\"2753\">7) Refund Period<\/h4><p data-start=\"2754\" data-end=\"2772\">Approved returns:<\/p><ul data-start=\"2773\" data-end=\"2912\"><li data-start=\"2773\" data-end=\"2820\"><p data-start=\"2775\" data-end=\"2820\">The payment is made through the same channel as the payment method used.<\/p><\/li><li data-start=\"2821\" data-end=\"2912\"><p data-start=\"2823\" data-end=\"2912\">Depending on bank processes, refunds are usually completed within 5\u201310 business days.<\/p><\/li><\/ul><hr data-start=\"2914\" data-end=\"2917\" \/><h4 data-start=\"2919\" data-end=\"2953\">8) Contact and Seller Information<\/h4><p data-start=\"2954\" data-end=\"3031\">For cancellation, change, and return requests, please contact us:<\/p><p data-start=\"3033\" data-end=\"3228\"><strong data-start=\"3033\" data-end=\"3044\">Seller:<\/strong> EYL\u00dcL NAZ PAKAYDIN \u200b\u200b(Sole Proprietorship)<br data-start=\"3079\" data-end=\"3082\" \/><strong data-start=\"3082\" data-end=\"3092\">Address:<\/strong> Yeni\u015fehir Mah. Rumi Sk. B Blok No: 12 \u0130\u00e7 Kap\u0131 No: 12 Ata\u015fehir \/ \u0130stanbul<br data-start=\"3165\" data-end=\"3168\" \/><strong data-start=\"3168\" data-end=\"3176\">Web:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/gogoist.com\/en\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"3177\" data-end=\"3196\">https:\/\/gogoist.com<\/a><br data-start=\"3196\" data-end=\"3199\" \/><strong data-start=\"3199\" data-end=\"3211\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3212\" data-end=\"3228\">info@gogoist.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Rezervasyon \u0130ptal ve \u0130ade Politikas\u0131 Bu politika, gogoist.com \u00fczerinden olu\u015fturulan VIP Transfer rezervasyonlar\u0131n\u0131n iptali, de\u011fi\u015fikli\u011fi ve \u00fccret iadesi s\u00fcre\u00e7lerini d\u00fczenler. Rezervasyon olu\u015fturulurken se\u00e7ilen al\u0131n\u0131\u015f noktas\u0131, var\u0131\u015f noktas\u0131, tarih\/saat ve sistemin hesaplad\u0131\u011f\u0131 toplam bedel, hizmetin esas\u0131n\u0131 olu\u015fturur. 1) Hizmetin Niteli\u011fi ve Fiyatland\u0131rma gogoist.com \u00fczerinde fiyatland\u0131rma; kullan\u0131c\u0131 taraf\u0131ndan se\u00e7ilen al\u0131n\u0131\u015f ve var\u0131\u015f lokasyonlar\u0131na g\u00f6re Google Maps API [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9395","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/pages\/9395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/comments?post=9395"}],"version-history":[{"count":4,"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/pages\/9395\/revisions"}],"predecessor-version":[{"id":9399,"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/pages\/9395\/revisions\/9399"}],"wp:attachment":[{"href":"https:\/\/gogoist.com\/en\/wp-json\/wp\/v2\/media?parent=9395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}